Achieving Class A Business Excellence : An Executive's Perspective,9780470445075

Achieving Class A Business Excellence : An Executive's Perspective

by ; ;
ISBN13: 9780470445075
ISBN10: 0470445076
Format: eBook
Pub. Date: 2008-12-01
Publisher(s): Wiley
Availability: This title is currently not available.
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Summary

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Table of Contents

Prologue.Introduction.1. Opportunity.2. Fact-Finding-Greg Meets His Team.3. Greg's Directives.4. Breakdown.5. Listening . . .6. . . . and Learning7. Observing.8. Possibilities.9. Beginning.10. Hope.11. Decision Time12. Kick-Off . . .13. Involvement.14. Education, Education, Education. . .15. Process Design.16. Customer Service.17. Customer Satisfaction.18. Competitive Pressure.19. Class A Leadership20. Sustainability, and More . . .Epilogue.Readers's Reference.Index.

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